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M5 Advanced Letter of Complaint

Date: 30.09.2024 at 9: 00 - 17:00

The complaint letter is a flexible tool that is often used in anti-discrimination counseling. This module builds on the advd module “Extrajudicial Interventions I” and offers an in-depth look at the skills that will help you write effective complaint letters.
During the workshop we will also analyze our own letters of complaint, give each other feedback and work on them. For this we ask you to bring a letter of complaint from your own practice, if possible as a PDF file. Please anonymize or cross out all names in the letter of complaint. If you do not want to bring any letters of complaint from your own practice, you can also use the fictitious consultation case in the appendix to write a letter of complaint that you can bring with you.

Details

Category:
online, free, workshop
Contact person
Dounia Mahfoufi
dounia.mahfoufi@antidiscrimination.org
target audience
Community-based counselors, in-depth AD counselors with a focus on racism, anti-racism counselors

Venue

Online Training

Organizer

advd-CbB

Upcoming Events

21.05.2025

Q&A: Questions and answers about using the new case documentation

During this exchange, we would like to give you a general overview of the new case documentation. The event is primarily intended to answer your questions about the practical use of the new category system. These include: Questions about the new categories and the recommendations in the manual Questions about how specific consultation situations or case constellations can be documented And of course all other questions about the new case documentation

22.05.2025 - 23.05.2025

Module: AGG Basics

The German Anti-Discrimination Association (advd) invites you to the "AGG Basics" module as part of its "Community-Based Counseling" project. The following topics will be covered: Legal context of discrimination – international and national; Introduction to the General Equal Treatment Act (AGG) – content, benefits, exercises for classifying cases, and deadlines; Differentiation from legal services – when does counseling become a legal service, and under what conditions are counselors permitted to offer it? Target group: This module is aimed at prospective independent counselors working in civil society counseling centers – preferably with...

free
22.05.2025

Network meeting of the Braunschweig Anti-Discrimination Agency

The Braunschweig Anti-Discrimination Office invites you to the next meeting of the Anti-Discrimination Network on Thursday, May 22nd from 16:00 p.m. to 18:30 p.m. at Alte Waage 15 on the 4th floor. Among other things, the working groups of the Anti-Discrimination Network will be represented with stands and will provide insights into their work.

10.06.2025

Basic training on digital files

In this training, we would like to introduce the basic functions of the new digital file. How do I create contacts? How do I create cases? How do I keep track of my cases? How do I document the consultation process? How does co-consultation work? How do I (co-)manage case documents? How can I evaluate them?

16.06.2025 - 17.06.2025

Module: Counseling process, referral counseling & networking

The German Anti-Discrimination Association (advd) invites participants to the "Counseling Process, Referral Counseling, Networking" module as part of the "Community-Based Counseling" project. The following topics will be covered: Overview of the counseling process Methods and exercises for conducting interviews Input and practical exercises for clarifying the brief Conducting interviews for effective referral counseling Establishment and development of a referral network Target group: This module is aimed at independent counselors in civil society counseling centers who work with discrimination cases. Note: This module is one of the mandatory modules within the Community-Based Anti-Racism Counseling Certificate (2023–2025). Therefore,…

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